National Electric Power Regulatory Authority

Islamic Republic of Pakistan

بجلی حفاظت کے ساتھ

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November 06, 2022 : Chairman NEPRA, Mr. Tauseef H. Farooqi along-with Authority Members welcomed newly appointed Member Balochistan, Mr. Mathar Niaz Rana at NEPRA HQ today. Chairman NEPRA also introduced new Member to all NEPRA employees during an interactive session
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December 05, 2022 : Public Hearing regarding Guidelines for Coal fired Power Plant for Procurement of locally available Spot Coal from Afghanistan/other Sources was held at NEPRA Tower, Islamabad. The Authority heard the petitioner as well as the stakeholders and will announce its decision in due course of time
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November 29, 2022 : Public Hearing Regarding Fuel Charges Adjustment of XWDISCOs for the Month of October 2022 held at NEPRA Tower, Islamabad. The Authority heard the petitioner as well as the stakeholders and will announce its decision in due course of time
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Media Gallery
06-12-2022
Press Release - NEPRA Authority formally welcomes Mr. Mathar Niaz Rana as Member NEPRA
06-12-2022
Notice of Hearing - Tariff Petition filed by Gul Ahmed Energy Limited for Approval of Generation Tariff for two years for its 136.17 MW (Gross) RFO based Power Plant at Karachi
05-12-2022
Press Release - NEPRA held a public hearing at NEPRA Tower in order to address the concerns raised by IPPs and coal suppliers in the existing approved guidelines for buying Afghan and non- Afghan coal on spot basis
30-11-2022
Notice of Hearing - Guidelines for Coal Fired Power Plants for Procurement of Locally Available Spot Coal from Afghan/ Other Sources
Guidelines for Coal Fired Power Plants for Procurement of Locally Available Spot Coal from Afghan/ Other Sources
26-11-2022
Postponement of Hearing - Tariff Modification Petition for 300 MW Coal Fired Generation Project at Gwadar, Balochistan
21-11-2022
Notification S.R.O. 2051(I)/2022 - National Electric Power Regulatory Authority Licensing (System Operator) Regulations, 2022
19-11-2022
Notice of Hearing - Tariff Modification Petition for 300MW Coal Fired Power Generation Project at Gwadar, Balochistan
18-11-2022
Notice of Hearing - Hearing in the matter of request filed by K-Electric regarding Monthly Fuel Charge Adjustment for the month of October 2022 under Multi Year Tariff (MYT) 2017-2023 & Quarterly Adjustment for the Quarter ending September 2022 under Multi Year Tariff (MYT) 2017-2023
Application of K-Electric for Monthly Cost Variation for October 2022 under Multi Year Tariff (MYT) 2017-2023
Application of K-Electric for Quarterly Variation for the Quarter July 2022 to September 2022 under Multi Year Tariff (MYT) 2017-2023
18-11-2022
Hearing regarding Fuel Charges Adjustment for the Month of October 2022 for EX-WAPDA Distribution Companies
Application of CPPA-G for XWDISCOs Energy Purchase Data for Month of October 2022
12-11-2022
Notice of Public Hearing - Application(s) of Quaid-e-Azam Solar Power (Private) Limited for the Grant of Microgrid Licence(s)
Application of Quaid-e-Azam Solar Power (Private) Limited for the grant of Microgrid Licence for six (06) different Sites in Punjab
Application of Quaid-e-Azam Solar Power (Private) Limited for the grant of Microgrid Licence for five (05) different Sites in Punjab.
12-11-2022
Notice of Public Hearing - regarding Distribution Licence Application(s) of XW-DISCO(s)
12-11-2022
Notice of Hearing - Petition for Tariff Modification filed by Pakhtunkhwa Energy Development Organization (PEDO) for it s 17 MW Ranolia Hydropower Project located at Kohistan, Khyber Pakhtunkhwa Province
Petition for Tariff Modification filed by Pakhtunkhwa Energy Development Organization (PEDO) for it s 17 MW Ranolia Hydropower Project located at Kohistan, Khyber Pakhtunkhwa Province
11-11-2022
Press Release - NEPRA hosts a webinar on “Transmission & Distribution Network Protection” for Power Sector
11-11-2022
Decision of the Authority in the matter of Monthly Fuel Charges Adjustments of K-Electric Limited for the month of September 2022 and Notification (S.R.O. 2040(I)/2022 dated 11.11.2022) Thereof
11-11-2022
Decision of the Authority in the matter of Motion filed by the Federal Government under Section 7 & 31 of the NEPRA Act 1997 read with Rule 17 of the NEPRA (Tariff Standards and Procedure) Rules, 1998 with respect to recommendation of Consumer end Tariff for K-Electric
10-11-2022
Press Release - NEPRA  in collaboration with EVs Academy hosted a one day Webinar/Seminar on “Electric Vehicles (EVs) Future in Pakistan” at NEPRA HQ
08-11-2022
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of September 2022 for XWDISCOs along with Notification Thereof
04-11-2022
Notice of Hearing - Petition for Modification of Reference Tariff of combined cycle power plant Nandipur Gujranwala Northern Power Geneatrion Company Limited -  GENCO-III
04-11-2022
Notice - Licensee Proposed Modification (LPM) in the Generation Licence of  Engro Powergen Qadirpur Limited
Application for Licensee Proposed Modification (LPM) in the Generation Licence of  Engro Powergen Qadirpur Limited
04-11-2022
Notice - Licensee Proposed Modification (LPM) in the Generation Licence of UEP Wind Power (Private) Limited
Application for Licensee Proposed Modification (LPM) in the Generation Licence of UEP Wind Power (Private) Limited
02-11-2022
Notification S.R.O. 1994 - National Electric Power Regulatory Authority Open Access (Interconnection and Wheeling of Electric Power) Regulations, 2022.
02-11-2022
Notification S.R.O. 1994 - National Electric Power Regulatory Authority Open Access (Interconnection and Wheeling of Electric Power) Regulations, 2022.
02-10-2022
Hearing regarding Quarterly Adjustments of XWDISCOs on account of capacity charges, transmission charges and MOF Variable Operation & Maintenance Charges and Impact of T&D losses on FCA for the 1st Quarter of FY 2022-23, including the impact of Additional Recovery on Incremental Sales
Application for Quarterly Adjustments of XWDISCOs  for the 1st Quarter of FY 2022-23
02-11-2022
Notice of Hearing regarding Motion filed by the Federal Government with respect to Recommendation of Consumer end Tariff for K-Electric, under Section 7 & 31 of NEPRA Act 1997 read with Rule 17 of the NEPRA Tariff (Standards and Procedure) Rules, 1998
Motion filed by the Federal Government with respect to Recommendation of Consumer end Tariff for K-Electric, under Section 7 & 31 of NEPRA Act 1997 read with Rule 17 of the NEPRA Tariff (Standards and Procedure) Rules, 1998
01-10-2022
Notice of Admission - Tariff Petition filed by Gul Ahmed Limited for Approval of Generation Tariff for two years for its 136.17 MW (Gross) RFO based Power Plant at Karachi
Tariff Petition filed by Gul Ahmed Limited for Approval of Generation Tariff for two years for its 136.17 MW (Gross) RFO based Power Plant at Karachi
31-10-2022
Webinar "Power with Security" - Role of CERT in 21st Century
29-10-2022
Notice  - Licensee Proposed Modification (LPM) in the Generation Licence of Trans Atlantic Energy (Private) Limited
Application for Licensee Proposed Modification (LPM) in the Generation Licence of Trans Atlantic Energy (Private) Limited
29-10-2022
Notice for Comments  - Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Bhalwal Industrial Estate
Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Bhalwal Industrial Estate
29-10-2022
Notice  for Comments  - Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Rahim Yar Khan Industrial Estate
Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Rahim Yar Khan Industrial Estate
29-10-2022
Notice  for Comments  - Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Vehari Industrial Estate
Application of Punjab Industrial Estates Development & Management Company for grant of Electric Power Supply Licence for Vehari Industrial Estate
24-10-2022
Decision of the Authority in the matter of Quarterly Adjustments of K-Electric Limited for the Quarter ending June 2022
19-10-2022
Press Release - NEPRA Holds Public Hearing on the Draft Indicative Generation Capacity Expansion Plan (IGCEP) 2022-31 Submitted by NTDC
15-10-2022
Notice for Hearing - Hearing in the matter of Request filed by K-Electric regarding monthly Fuel Charge Adjustment for the month of September 2022 under Multi Year Tariff (MYT) 2017-2023
K-Electric monthly cost variation for September 2022 under Multi-Year Tariff 2017-2023
15-10-2022
Hearing regarding Fuel Charges Adjustment for the month of September 2022 for EX-WAPDA Distribution Companies
CPPA-G Energy Purchase Data for month of September 2022 for XWDISCOs
15-10-2022
Publication of Draft Amendment in Consumer Service Manual - 2021
15-10-2022
Clarification I.R.O. 4th Quarterly Adjustment of XWDISCOs for the FY 2021-22
14-10-2022
Press Release - NEPRA Imposes Fine of Rs. 28 Million on MEPCO
14-10-2022
Decision of the Authority in the matter of Requests filed by XWDISCOs for Periodic Adjustment in Tariff for the 4th Quarter of FY 2021-22
14-10-2022
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of August 2022 for XWDISCOs along with Notification Thereof
14-10-2022
Decision of the Authority in the matter of Monthly Fuel Charges Adjustments of K-Electric Limited for the month of August 2022 and Notification (S.R.O. 1905(1)/2022 dated 14.10.2022) Thereof
14-10-2022
Decision of the Authority in the matter of Approval of Request for Proposal (RFP) submitted by K-Electric for Three Solar Projects in Winder, Uthal and Bela Districts of Balochistan
06-10-2022
Notice for Comments in the matter of Application filed by National Transmission & Despatch Company Limited (NTDC) for grant of Licence for system operator
Application filed by National Transmission & Despatch Company Limited (NTDC) for grant of Licence for system operator
05-10-2022
Press Release - NEPRA Imposes a Fine of Rs. 10 Million on NTDC on Account of Collapse of Towers
05-10-2022
Notice of Admission - Petition for Modification of Reference Tariff of Combined Cycle Power Plant Nandipur Gujranwala Northern Power Generation Company Limited - GENCO-III
Petition for Modification of Reference Tariff of Combined Cycle Power Plant Nandipur Gujranwala Northern Power Generation Company Limited - GENCO-III
05-10-2022
Notice of Admission - Tariff Modification Petition for 300 MW Coal Fired Power Generation Project at Gwadar, Balochistan
Tariff Modification Petition for 300 MW Gwadar Coal Fired Poker Generation Project at Gwadar, Baluchistan by CIHC Pak Power Company (Pvt.) Limited View
Additional Information Tariff Modification Petition for 300 MW Gwadar Coal Fired Poker Generation Project at Gwadar, Baluchistan by CIHC Pak Power Company (Pvt.) Limited
04-10-2022
Press Release - NEPRA Imposes a Fine of Rs. 10 Million on NTDC due to tripping of Jamshoro Grid Station
30-09-2022
Press Release - Publication of Annual and State of Industry Reports, 2022
29-09-2022
Public Notice for Online Khuli Kachehri
27-09-2022
Notice for Comments Generation Licence Application of Kundian Hydel Power (Private) Limited
Application for grant of Generation Licence of Kundian Hydel Power (Private) Limited
27-09-2022
Notice for Seeking Comments & Public Hearing in the matter of Indicative Generation Capacity Expansion Plan 2022-2031 (IGCEP-2022)
NTDC Indicative Generation Capacity Expansion Plan 2022-2031 (IGCEP-2022)
21-09-2022
Hearing regarding amendment in NEPRA (Alternative & Renewable Energy) Distributed Generation and Net Metering Regulations, 2015
20-09-2022
Notice of Hearing - Hearing in the matter of Request filed by K-Electric regarding monthly Fuel Charges Adjustment for the month of August 2022 under Multi Year Tariff (MYT) 2017-2023
K-Electric monthly cost variation for August 2022 under Multi-Year Tariff 2017-2023
20-09-2022
Notice of Hearing - Hearing in the matter of Request filed by K-Electric regarding monthly Fuel Charges Adjustment for the month of August 2022 under Multi Year Tariff (MYT) 2017-2023
17-09-2022
Hearing regarding Fuel Charges Adjustment for the month of August 2022 for EX-WAPDA Distribution Companies
CPPAG XWDISCOs Energy Purchase Data for the month of August 2022
16-09-2022
Decision of the Authority in the matter of Petitions filed by Pakistan Telecommunication Company Ltd. (PTCL), Telenor Pakistan (Pvt.) Ltd., Pak Telecom Mobile Ltd., Pakistan Mobile Communication Ltd. and Deodar Private Ltd. for Revision of Tariff from Commercial to Industrial Tariff
15-09-2022 Grant of Generation Licence No. GL(HYDEL)/18/2022 Licence Application No. LAG-498 Pakhtunkhwa Energy Development Organization (PEDO) - Gorkin Matiltan Hydel Power Plant View
14-09-2022 Notice for Comments  Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Rahim Yar Khan Industrial Estate View
Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Rahim Yar Khan Industrial Estate View
14-09-2022 Notice for Comments  Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Vehari Industrial Estate View
Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Vehari Industrial Estate View
14-09-2022 Notice for Comments  Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Bhalwal Industrial Estate View
Application of Punjab Industrial Estates Development and Management Company for Grant of Distribution Licence for Bhalwal Industrial Estate View
12-09-2022
Decision of the Authority in the matter of Fuel Charges Adjustment for the month of July 2022 for XWDISCOs along with Notification Thereof
12-09-2022
Press Release - NEPRA and PTA Signs MOU for Collaboration
09-09-2022
Decision of the Authority in the matter of Monthly Fuel Charges Adjustments of K-Electric Limited for the month of July 2022 and Notification (S.R.O. 1723(1)/2022 dated 09.09.2022) Thereof
09-09-2022
Decision of the Authority with respect to Modification Petition filed by Government of Khyber Pakhtunkhwa in the matter of NEPRA Decision dated August 23, 2021, regarding WAPDA Hydroelectric Tariff Petition for FY 2020-21
08-09-2022 Renewal of Generation Licence No. IPGL/020/2004 Licence Application No. LAG-18 Kot Addu Power Company Limited (KAPCO) View
22-08-2022 Decision of the Authority pursuant to the Judgment dated 15.02.2022 of Honorable Peshawar High Court in Writ Petition No. 3128-P/2021 and other Petitions View
01-08-2022 Decision of the Authority pursuant to Judgment dated 10.02.2022 of Honorable Peshawar High Court in Writ Petition No. 5454/202 and Other Petitions View
29-07-2022 Grant of Generation Licence No. SGC/170/2022 Licence Application No. LAG-515 Burj DG (Private) Limited (BDGPL) - Marriot Islamabad View
29-07-2022 Grant of Generation Licence No. SGC/169/2022 Licence Application No. LAG-514 Burj DG (Private) Limited (BDGPL) - PC Peshawar View
29-07-2022 Grant of Generation Licence No. SGC/168/2022 Licence Application No. LAG-513 Burj DG (Private) Limited (BDGPL) - PC Rawalindi View
29-07-2022 Grant of Generation Licence No. SGC/172/2022 Licence Application No. LAG-517 GSOLAR Power (Private) Limited (GSPPL) View
29-07-2022 Grant of Generation Licence No. SGC/171/2022 Licence Application No. LAG-516 GSOLAR Power (Private) Limited (GSPPL) View
25-05-2022 Grant of Generation Licence No. SGCI167/2022 Licence Application No. LAG-473 AB Solar Park (Private) Limited View
25-05-2022 Modification Generation Licence No. SGC/I52/2021 (Modification-I) Licence Application No. LAG-454 Mughal Energy Limited, (MEL) View
21-04-2022 Grant of Generation Licence No. SGC/165/2022 Licence Application No. LAG-512 Atlas Energy Limited (AEL) View
21-04-2022 Grant of Generation Licence No. SGC/166/2022 Licence Application No. LAG-510 GSOLAR Power (Private) Limited (GSPPL) View
20-04-2022 Grant of Generation Licence No. SGC/164/2022 Licence Application No. LAG-511 YDE SA (SMC-Private) Limited (YDSSPL) View
11-04-2022 Grant of Generation Licence No. SGC/161/2022 Licence Application No. LAG-502 Burj DG (Private) Limited (BDGPL) View
11-04-2022 Grant of Generation Licence No. SGC/162/2022 Licence Application No. LAG-503 Grid Edge (Private) Limited (GEPL) View
11-04-2022 Grant of Generation Licence No. SGC116312022 Licence Application No. LAG-509 Zero Carbon Power (Private) Limited (ZCPPL) View
11-04-2022 Grant of Generation Licence No. SGC/160/2022 Licence Application No. LAG-505 AGJV (Private) Limited (AGJVPL) View
13-01-2022 Timeline for Determination of Tariff from the date of Admission of the Petition View
11-01-2022 Notice - Complaints regarding Net Metering View
09-11-2021 Notification S.R.O No. 1448(I)/2021 distributed generation facility using solar or wind power generation upto 25 kilowatt, connected with the network of a distributed licensee through net metering facility, shall not require a generation licence from the National Electric Power Regulatory Authority View
13-07-2021 Grant of Generation Licence No. SGC/158/202 1 Licence Application No. LAG-490 Ittehad (Private) Limited (ITDPL) View
01-07-2021 Form for submission of Motion for Leave for Review under Regulation 3(2) NEPRA (Review Procedure) Regulations, 2009 View

06-12-2022
Press Release - NEPRA Authority formally welcomes Mr. Mathar Niaz Rana as Member NEPRA
05-12-2022
Press Release - NEPRA held a public hearing at NEPRA Tower in order to address the concerns raised by IPPs and coal suppliers in the existing approved guidelines for buying Afghan and non- Afghan coal on spot basis
11-11-2022
Press Release - NEPRA hosts a webinar on “Transmission & Distribution Network Protection” for Power Sector
10-11-2022
Press Release - NEPRA  in collaboration with EVs Academy hosted a one day Webinar/Seminar on “Electric Vehicles (EVs) Future in Pakistan” at NEPRA HQ
05-11-2022
Press Release - Role of Computer Emergency Response Team (CERT) in 21st Century
28-10-2022
Press Release - NEPRA Imposes a Fine of Rs. 10 Million on CPPA-G
19-10-2022
Press Release - NEPRA Holds Public Hearing on the Draft Indicative Generation Capacity Expansion Plan (IGCEP) 2022-31 Submitted by NTDC
14-10-2022
Press Release - NEPRA Imposes Fine of Rs. 28 Million on MEPCO
05-10-2022
Press Release - NEPRA Imposes a Fine of Rs. 10 Million on NTDC on Account of Collapse of Towers
04-10-2022
Press Release - NEPRA Imposes a Fine of Rs. 10 Million on NTDC due to tripping of Jamshoro Grid Station
30-09-2022
Press Release - Publication of Annual and State of Industry Reports, 2022
23-09-2022
Press Release - Hydrogen is the missing link to a climate-safe and sustainable energy future: Chairman NEPRA
16-09-2022
Press Release - Clarification on proposed amendment in Net-Metering Regulations
16-09-2022
Press Release - NEPRA holds a Safety webinar
13-09-2022
Press Release - One Day Workshop on Cyber Incident Response Management
12-09-2022
Press Release - NEPRA and PTA Signs MOU for Collaboration
30-08-2022 Press Release - NEPRA holds consultative session on Competitive Trading Bilateral Contract Market (CTBCM) View
25-08-2022 Press Release - NTDC Submits System Operator Licence Application to NEPRA - A Giant Leap Forward for the Power Sector of Pakistan Media Coverage View
25-08-2022 Chairman NEPRA, Mr. Tauseef H Farooqi visited the CLF’s Emergency Room at Pakistan Institute of Medical Sciences (PIMS) View
19-08-2022 Press Release - NEPRA Imposes a Fine of Rs. 50 Million on CPGCL View
16-08-2022 Press Release - NEPRA hosts a webinar on Cybersecurity Challenges in Critical Infrastructure (Power Sector) View
19-07-2022 Press Release - Management of Neelum-Jhelum HPP briefs NEPRA View
05-07-2022 Press Release - NEPRA imposes fine of Rs. 10 Million on QESCO View
16-06-2022 Press Release - NEPRA imposes fine of Rs. 10 Million on LESCO on Account of Fatalities due to Transformer Collapse at ICHHRA Bazar, Lahore View
14-06-2022 Press Release - NEPRA released pocket-sized “Line Staff Safety Handbook View
14-06-2022 Press Release - NEPRA imposes fine of Rs. 10 Million on HESCO on Account of Fatalities due to Transformer Blast View
13-06-2022 Press Release - NEPRA holds a Workshop on Industry - Academia Linkages View
07-06-2022 Press Release - Competitive Trading Bilateral Contract Market (CTBCM) Commences - A Thirty Years’ Dream Coming True for the Power Sector of Pakistan View
20-05-2022 Press Release - NEPRA holds awareness session on Workplace Stress Management for Power Sector View
20-05-2022 Press Release - NEPRA Imposes Fine of Rs. 65 Million on IESCO View
06-05-2022 Press Release - NEPRA Imposes a Fine of Rs. 50 Million on NTDC View
31-03-2022 Press Release - NEPRA takes serious notice on Unscheduled and excessive load shedding View
09-03-2022 Press Release - “Power with Safety” drive of NEPRA aims to achieve zero incidents in power sector: Chairman NEPR View
08-03-2022 Press Release - NEPRA celebrates International Women’s Day- 2022 View
05-03-2022 Press Release - NEPRA Super League (Season 5) held at Islamabad View
19-02-2022 Press Release - NEPRA holds a webinar on Environment Management System for Power Sector View
18-02-2022 Press Release - Chairman NEPRA visits Pak-Matiari Converter Station at Lahore View
01-02-2022 Press Release - Un-Scheduled Load Shedding by the Distribution Companies View
24-01-2022 Press Release - Consultative Session on Draft NEPRA Licensing (Microgrid) Regulations View
21-01-2022 Press Release - NEPRA holds a meeting with Licensees having Unsatisfactory HSE Performance View
19-01-2022 Press Release - NEPRA CSR Award Ceremony 2022 View
14-01-2022 Press Release - NEPRA holds awareness webinar on “Working at Height” for Power Sector View
31-12-2021 Press Release - NEPRA & 1LINK join hands for Online Solution for Payment of Fees View
24-12-2021 Press Release - NEPRA Imposes Fine of Rs. 21 Million on GEPCO View

  • Notice of Hearing

    Tariff Petition filed by Gul Ahmed Energy Limited for Approval of Generation Tariff for two years for its 136.17 MW (Gross) RFO based Power Plant at Karachi

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Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected persons / parties regarding the licensees. For facilitation of the consumers, offices have been established in all provincial capitals and at all DISCOs headquarter level.

Register Online Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status for the Period July to September 2022


5,616

Complaints Recieved

4,593

Complaints Redressed

1,023

Complaints Under Process

HESCO & SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, new E-mail addresses have been created for filing complaints against HESCO & SEPCO regarding un-scheduled loadsheding and excessive billing hescocomplaints@nepra.org.pk sepcocomplaints@nepra.org.pk

K-Electric Electrocution Complaints

In order to ascertain the root causes and fix the responsibility against KE, regarding the electrocution cases, occurred in recent rains of July, 2020, following new email has been created for the provision of information/evidences keelectrocution@nepra.org.pk

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk