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Complaint Handling Rules

NEPRA Complaint Handling & Dispute Resolution Procedure Rules , 2015 deals with all matters related to the consumers complaints.

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Consumer Service Manual

The Consumer Service Manual is applicable to all consumers served by the Distribution Companies and Bulk Power Consumers.


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Eligibility Criteria for Consumers of DISCO'S

Any person shall have the right to be supplied with electric power provided to fullfill the criteria stated in this regulation.


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