National Electric Power Regulatory Authority

Islamic Republic of Pakistan


e-Licensing

e-Licensing Portal Launched for Submission of New Licence Applications

CTBCM

All the stakeholders can submit their comments/suggestions regarding CTBCM at ctbcm@nepra.org.pk

Chairman's Message - COVID-19 Report on NEPRA Energy Week 2020 Think Pink

News & Events

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November 24, 2020 : Public Hearing Regarding Quarterly Adjustments of XWDISCOs on Account of Variation in Power Purchase Price (PPP) for the 4th Quarter of FY 2019-20 held at NEPRA Tower today
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November 18, 2020 : H.E. Mr. Ihsan Mustafa Yurdakul, Ambassador of Turkey called on Chairman NEPRA, Mr. Tauseef H. Farooqi at his office
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November 11, 2020 : A consultative meeting regarding improvements in the revised Consumer Service Manual (CSM) was held at NEPRA Tower, Islamabad
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November 10, 2020 : Her Excellency, Ms. Lis Rosenholm, Ambassador of Denmark to Pakistan, called on Chairman NEPRA Mr. Tauseef H. Farooqi at his office
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Renewable energy is on top of NEPRA's agenda - Tauseef H. Farooqi "Execulsive Interview of Chairman NEPRA by Halima Khan for Energy Update" Read More
Ease of Doing Business in Pakistan
Media Gallery NEPRA Energy Week
20-11-2020 Rebuttal by NEPRA - A Private News channel and some social media accounts are airing a news that NEPRA has initiated an enquiry against Ex- Prime Minister of Pakistan, Mr. Shahid Khaqan Abbasi with respect to theft of electricity and illegal connections. It is clarified that NEPRA is not conducting any enquiry in this regard  view
17-11-2020 Draft of New / Revised O&M Template for seeking public comments within 15 days view
05-11-2020 Decision of the Authority in the Matter of Motion for Leave for Review filed by Port  Oasim Electric Power Company (Private) Limited against the Decision of the Authority in the Matter of Adjustment Of Sinosure Component of Capacity Charge Part of Tariff dated 23 July 2020 view
12-11-2020
Determination of the Authority in the matter of Detailed Design and Implementation Roadmap of the Competitive Trading Bilateral Contract Market (CTBCM) View
11-11-2020
Notice of Hearing - Hearing regarding Quarterly Adjustments of XWDISCOs on Account of Variation in Power Purchase Price (PPP) for the 4th Quarter of FY 2019-20 View
11-11-2020
Notice of Admission/ Hearing - Application of Sapphire Hydro Limited for Grant of Generation Licence View
11-11-2020
Notice of Admission - Generation Licence Application of Pakistan Atomic Energy Commission (PAEC) for its Karachi Nuclear Power Plant Unit-3 (KANUPP-3) View
10-11-2020
Notice of Admission/ Hearing - Tariff Petition of Trident Power JR Private Limited for 7.55 MW LCC Hydropower Project, District Gujranwala View
10-11-2020
Notice of Admission/ Hearing - Tariff Petition of Trident Power JB Private Limited for 4.6 MW Ravi Hydropower Project at LBDC RD 260+000, Okara Cantt View
09-11-2020
Decision of the Authority in the matter of Fuel Charges Adjustment for the Month of August 2020 for XWDISCOs alone with Notification Thereof View
05-11-2020
S.R.O 1175(1) 2019  Dated 03-11-2020. Amendment in Net-Metering Regulation 2015 View
05-11-2020
Notice - Licencee Proposed Modification in the Generation Licence of RYK Mills Limited
LPM filed by RYK Mills Limited View
04-11-2020
Notice of Hearing - Petition filed by WAPDA Hydroelectric for Revision of Tariff for FY 2020-21 for Supply of Power from WAPDA Hydel Power Stations
29-10-2020
Decision of the Authority pursuant to the Judgment dated 03.09.2020 of Honorable Peshawar High Court in Writ Petition No. 5180-P/2019: and other Petitions regarding Decision of the Authority in the matter of requests filed by XWDISCOs for Periodic Adjustment in the Tariff
22-10-2020
Decision in the matter of Modification of the Tariff Determination - Sindh Transmission and Dispatch Company (Private) Limited (STDC)
20-10-2020
NEPRA State of Industry Report 2020 View
20-10-2020
NEPRA Annual Report 2019-20 View
17-10-2020
Notice Regarding Public Hearing In the Matter of the Request for Proposal (RFP) Documents submitted by Alternative Energy Development Board (AEDB) for Competitive Bidding of Wind & Solar PV Power Projects Falling under Category III of the CCoEs Decision
List of Issues in the RFP Documents submitted by AEDB for Wind and Solar PV Power Projects under Category-III
Draft RFP of Wind Power Projects
Draft RFP for Solar PV Power Projects
08-07-2020 Revised Consumer Service Manual (June 2020) View
15-04-2020
Report on NEPRA Energy Week 2020

20-11-2020 Rebuttal by NEPRA - A Private News channel and some social media accounts are airing a news that NEPRA has initiated an enquiry against Ex- Prime Minister of Pakistan, Mr. Shahid Khaqan Abbasi with respect to theft of electricity and illegal connections. It is clarified that NEPRA is not conducting any enquiry in this regard  view
10-11-2020
Press Release  - NEPRA Approves Detailed Design & Implementation Plan of CTBCM View
26-10-2020
Press Release - NEPRA Organizes Breast Cancer Awareness Session
04-09-2020 Press Release - NEPRA to formally investigate electrocution cases in Karachi View
01-09-2020 Press Release - Fuel Price Adjustment for the Month of July 2020 View
08-08-2020 Press Release - NEPRA Regional Offices in Sindh to remain open on weekends due to monsoon rain spell View
28-07-2020 Press Release Electrocution cases in Karachi View
21-07-2020 Press Release Report of NEPRA’s fact-finding Committeein the matter of excessive load shedding in Karachi View
21-07-2020 Press Release -  Public Hearings in the matter of unscheduled load shedding and over-billing by HESCO & SEPCO View
16-07-2020 NEPRA Rebuttal/ Clarification about fake Press Release View
15-07-2020 Press Release -  Public Hearing in the matter of Indicative Generation Capacity Expansion Plan (IGCEP) 2047 View
10-07-2020 Press Release -  Public Hearing in the matter of excessive load shedding in Karachi View
06-07-2020 Press Release -  NEPRA decides to hold public hearing in the matter of excessive load shedding in Karachi View
26-06-2020
Press Release - Un-Scheduled Load Shedding by the Distribution Companies
25-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by HESCO & SEPCO
24-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by K-Electric

  • Notice of Admission/ Hearing

    Tariff Modification Petition in Tariff Determination of the NEPRA Dated 24th February 2006 for Central Power Generation Company Limited (CPGCL)

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PUBLICATIONS

Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected person / parties regarding the licensees. For facilitation of the consumers, offices has been established in all provincial capitals and at all DISCOs headquarter level.

Register Online Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status Jan 2020 - Oct 2020


7,357

Complaints Recieved

6,672

Complaints Redressed

684

Complaints Under Process

HESCO & SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, new E-mail addresses have been created for filing complaints against HESCO & SEPCO regarding un-scheduled loadsheding and excessive billing hescocomplaints@nepra.org.pk sepcocomplaints@nepra.org.pk

K-Electric Electrocution Complaints

In order to ascertain the root causes and fix the responsibility against KE, regarding the electrocution cases, occurred in recent rains of July, 2020, following new email has been created for the provision of information/evidences keelectrocution@nepra.org.pk

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk