National Electric Power Regulatory Authority

Islamic Republic of Pakistan


e-Licensing

e-Licensing Portal Launched for Submission of New Licence Applications

CTBCM

All the stakeholders can submit their comments/suggestions regarding CTBCM at ctbcm@nepra.org.pk
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September 21, 2020 : Public Hearing in the Matter of Authority Proposed Modification (APM) in the Distribution Licence of K-Electric Limited (KEL) at Marriot Hotel, Karachi
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September 21, 2020 : Public Hearing in the Matter of Authority Proposed Modification (APM) in the Distribution Licence of K-Electric Limited (KEL) at Marriot Hotel, Karachi
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September 17, 2020 : Mr. Ali Raza Bhutta, New Secretary Power Division Called on Chairman NEPRA at his Office
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September 16, 2020 : Member (CA), Rehmatullah Baloch during Consumer Complaints Hearing at NEPRA Regional Office, Quetta
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Renewable energy is on top of NEPRA's agenda - Tauseef H. Farooqi "Execulsive Interview of Chairman NEPRA by Halima Khan for Energy Update" Read More
Ease of Doing Business in Pakistan
Media Gallery NEPRA Energy Week
09-09-2020
Publication of Draft amendments to the National Electric Power (Wheeling of Electric Power) Regulations, 2016 for eliciting public opinion within 30 days of this publication
09-09-2020
Hearing on Additional Issues on XWDISCOs Tariff Petition for the FY 2018-19 and FY 2019-20
08-09-2020
Notice - Licensee Proposed Modification (LPM) in the Generation Licence of Siachen Energy Limited
05-09-2020 Notice - to Submit Comments in the Matter of Authority Proposed Modification in the Existing Distribution Licence of K-Electric Limited (KEL) within within 03 days View
04-09-2020 Performance Evaluation Report 2018-19 of DISCOs & K-Electric with a comparison to 2014-15 through 2017-18 With a comparison to 2014-15 through 2017-18

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31-08-2020 Determination of the Authority in the matter of Motions for Leave for Review Filed by Wind Power Projects Regarding Registration of Central Power Purchasing Agency (Guarantee) Limited

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21-08-2020 Decision of the Authority in the matter of Tariff Proposal submitted by Dhadar Hydropower (Pvt.) Ltd. for 18.18 MW Hydropower Project view
21-08-2020 Decision of the Authority in the matter of Tariff Proposal submitted by Frontier Power Shogo-Sin (Pvt.) Ltd. for 137 MW Hydropower Project view
18-08-2020 Publication of draft National Electric Power Regulatory Authority (Fee) Regulations , 2020 for eliciting public opinion within 30 days of this publication.

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07-08-2020
Decision of the Authority in the matter of Review Motion filed by the Federal Government (Ministry of Energy, Power Division) regarding the Decision of the Authority in the matter of Indexation of Fuel Cost Component of Noon Sugar Mills Limited for the Year 2016-17 View
23-07-2020
Decision of the Authority in the matter of Tariff Modification Petition for Revision of Net Hydet Profit (NHP)/Water Use Charges (WUC) Rate Payable to Government of AJ&K on Generation from Mangla Power Station
10-07-2020 In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled loadsheding and excessive billing kecomplaints@nepra.org.pk
08-07-2020 Revised Consumer Service Manual (June 2020) View
28-05-2020 Determination of the Authority in the matter of Review Motions of National Grid Company & Distribution Companies in the Case of Fatima Energy Limited View
15-04-2020
Report on NEPRA Energy Week 2020

04-09-2020 Press Release - NEPRA to formally investigate electrocution cases in Karachi View
01-09-2020 Press Release - Fuel Price Adjustment for the Month of July 2020 View
08-08-2020 Press Release - NEPRA Regional Offices in Sindh to remain open on weekends due to monsoon rain spell View
28-07-2020 Press Release Electrocution cases in Karachi View
21-07-2020 Press Release Report of NEPRA’s fact-finding Committeein the matter of excessive load shedding in Karachi View
21-07-2020 Press Release -  Public Hearings in the matter of unscheduled load shedding and over-billing by HESCO & SEPCO View
16-07-2020 NEPRA Rebuttal/ Clarification about fake Press Release View
15-07-2020 Press Release -  Public Hearing in the matter of Indicative Generation Capacity Expansion Plan (IGCEP) 2047 View
10-07-2020 Press Release -  Public Hearing in the matter of excessive load shedding in Karachi View
06-07-2020 Press Release -  NEPRA decides to hold public hearing in the matter of excessive load shedding in Karachi View
26-06-2020
Press Release - Un-Scheduled Load Shedding by the Distribution Companies
25-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by HESCO & SEPCO
24-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by K-Electric

  • Notice of Admission/ Hearing

    Tariff Petition of 1.875 MW Shishi Hydropower Project Submitted by Pakhtunkhwa Energy Development Organization

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  • Notice of Admission/ Hearing

    Petition filed by National Transmission & Despatch Company Limited (NTDCL) for Determination of USE of System Charges (UoSC) for the FY 2019-20, FY 2020-21 and FY 2021-22

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  • Hearing

    Hearing regarding Fuel Charges Adjustment for the Month of August 2020 for Ex-WAPDA Distribution Companies

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HESCO & SEPCO Complaints

In response to the suggestions received from consumers during the Hearings held on July 21, 2020, new E-mail addresses have been created for filing complaints against HESCO & SEPCO regarding un-scheduled loadsheding and excessive billing hescocomplaints@nepra.org.pk sepcocomplaints@nepra.org.pk

K-Electric Electrocution Complaints

In order to ascertain the root causes and fix the responsibility against KE, regarding the electrocution cases, occurred in recent rains of July, 2020, following new email has been created for the provision of information/evidences keelectrocution@nepra.org.pk

K-Electric Complaints

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk

PUBLICATIONS

Consumer Affairs

Handles the complaints of the consumers, provincial governments and interested / affected person / parties regarding the licensees. For facilitation of the consumers, offices has been established in all provincial capitals and at all DISCOs headquarter level.

Register Online Complaint

Consumers can register their complaints online without any delay

Track Your Complaint

Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status July 2019 - June 2020


5,904

Complaints Recieved

4,847

Complaints Redressed

1,057

Complaints Under Process