National Electric Power Regulatory Authority

Islamic Republic of Pakistan

In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled load shedding and excessive billing kecomplaints@nepra.org.pk
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July 10, 2020 : Public hearing in the matter of excessive load shedding in Karachi

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July 10, 2020 : Public hearing in the matter of excessive load shedding in Karachi

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July 10, 2020 : Public hearing in the matter of excessive load shedding in Karachi

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July 03, 2020 : New Secretary Energy Power Division called on Chairman NEPRA

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Renewable energy is on top of NEPRA's agenda - Tauseef H. Farooqi "Execulsive Interview of Chairman NEPRA by Halima Khan for Energy Update" Read More

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Media Gallery NEPRA Energy Week
10-07-2020 In response to the suggestions received from consumers during the Public Hearing held on July 10, 2020 following new E-mail address has been created for filing complaints against K-Electric regarding un-scheduled loadsheding and excessive billing kecomplaints@nepra.org.pk
08-07-2020 Revised Consumer Service Manual (June 2020) View
08-07-2020 Publication of draft amendments to the National Electric Power  Regulatory Authority (Alternative & Renewable Energy) Distributed Generation and Net Metering Regulations, 2015 for eliciting public opinion within 30 days View
08-07-2020 Publication of draft amendments to the National Electric Power  Regulatory Authority (Review Procedure) Regulations, 2009  for eliciting public opinion within 30 days View
06-07-2020 Publication of draft amendments to the National Electric Power Regulatory Authority (Supply of Power) Regulations , 2015 for eliciting public opinion within 30 days of this publication View
10-06-2020
Notice of Admission/ Hearing Petition filed by Central Power Purchasing Agency (Guarantee) Limited (CPPA-G) for Determination of its Market Operation Fee for the FY 2019-20 view
09-06-2020 Decision of National Electric Power Regulatory Authority in the matter of Petition for Modification of EPC Reference Tariff filed by Central Power Purchasing Agency Guarantee Limited (CPPA-G) for 147 MW Patrind Hydro Power Project

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04-06-2020
Decision of National Electric Power Regulatory Authority in the matter of Motion for Leave for Review filed by M/s. Enertech Bostan Solar (Pvt.) Ltd. against the Authority's Determination of Generation Tariff dated February 11, 2020 view
04-06-2020
Decision of the National Electric Power Regulatory Authority in the matter of Motion for Leave for Review filed by M/s. Enertech Quetta Solar (Private) Ltd. against the Authority's Determination of Generation Tariff dated January 14, 2020 view
03-06-2020 Decision of the Authority in the matter of Motion for Leave for Review filed by Gul Ahmed Energy Limited in respect of the Tariff Determination dated 21st November 2019 regarding Generation Tariff for Term Extension of RFO Based Power Plant of 136.17 MW (Gross) at Karachi View
28-05-2020 Determination of the Authority in the matter of Review Motions of National Grid Company & Distribution Companies in the Case of Fatima Energy Limited View
15-04-2020
Report on NEPRA Energy Week 2020
10-07-2020 Press Release -  Public Hearing in the matter of excessive load shedding in Karachi View
06-07-2020 Press Release -  NEPRA decides to hold public hearing in the matter of excessive load shedding in Karachi View
26-06-2020
Press Release - Un-Scheduled Load Shedding by the Distribution Companies
25-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by HESCO & SEPCO
24-06-2020
Press Release - Un-Scheduled Load Shedding and Issuance of Excessive Bills by K-Electric
25-04-2020
Press Release - IPPs
08-04-2020
Bills issued by K-Electric Limited on average basis for the month of march 2020 have been deferred for one month on directions of NEPRA
07-04-2020 In response to the Prime Ministers call to donate funds to the PRIME MINISTERS COVID-19 PANDEMIC RELIEF FUND-2020 the NEPRA Authority and all its employees have decided to contribute one days salary to the cause.
06-03-2020
5th Meeting of SAARC Council of Experts of Energy Regulators (Electricity) scheduled to held on March 16th & 17th - 2020 in Islamabad - Pakistan has been postponed by the SAARC Secretariat due to evolving situation of COVID-19 Corona virus
28-02-2020
NEPRA Energy Week (Distribution Session and Concluding the Energy Week
27-02-2020
Key Challenges and Issues in Transmission Sector Needs to be Resolved; Member NEPRA Highlighted Upcoming Challenges during Transmission Session held on 4th Day of NEPRA Energy Week
26-02-2020
Day 3 of NEPRA Energy Week (Innovation Session)
25-02-2020
NEPRA Energy Week (Day -2 Generation)
24-02-2020
Inaugural and CPEC Sessions of NEPRA Energy Week
22-02-2020
NEPRA Energy Week
17-02-2020
Training Program on eliminating harassment at workplace
10-01-2020
Rebuttal / Clarification
10-12-2019
NEPRA imposes fine on KEL and directs to complete earthing/grounding of its distribution System
02-12-2019
2nd Chairman CUP Inter-Departmental Cricket Tournament
16-09-2019 Press Release SAARC Training for Professionals of Afghanistan on Pakistan's Power Regulatory System Scheduled to be held from 16th to 20th SeptemCPPA-G in its monthly Fuel Charges Adjustment (FCA) for the month of September 2019, requested an increase in tariff of Rs. 2.9726/kWh. The Authority after adjusting the Generation Cost of Current month by Rs. 2.852 billion, previous adjustment by Rs. 4.994 billion and excluding the cost of Furnace Oil to the extent of Rs. 7.234 billion has considered an increase of Rs. 1.8266/kWh for the month of September 2019. The disallowed cost of furnace oil may be considered in subsequent FCA, subject to provision of information by NPCC/CPPA-G as per the direction of the Authority.ber 2019.
  • Notice Admission/ Hearing

    Tariff Petition Filed by Access Solar (Pvt.) Limited for the Determination of Generation Tarif in Respect of 11.52 MWp Solar PV Power Plant

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  • Notice Admission/ Hearing

    Tariff Petition Filed by Access Electric (Pvt.) Limited for the Determination of Generation Tarif in Respect of 10 MWp Solar PV Power Plant

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  • Notice Admission/ Hearing

    Sindh Transmission & Dispatch Company Limited Modification Petition

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  • Notice of Public Hearing

    Notice Regarding Public Hearing Proposed to be Held in the Matter of the Indicative Generation Capacity Expansion Plan 2047 (IGCEP)

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Consumer Affairs

Handles the complaints of the consumers and provincial governments and interested / affected person / parties regarding the licensees. For facilitation of the consumers offices has been established in all provincial capitals and is in the process of establishing facilitation offices at all DISCOs headquarter level.

Register Online Complaint

Consumers can register their complaints online without any delay

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Consumers can track the status of their complaint by providing a tracking No.

Authority Decisions

Decisions of the Authority pertaining to Consumer Complaints

Appellate Board

Decisions of the Appellate Board

Consumer Complaints Status July 2019 - May 2020


3,499

Complaints Recieved

3,091

Complaints Redressed

408

Complaints Under Process